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At Tana’s Cakery, customer satisfaction is very important to us. However, due to the custom and perishable nature of our products, we have specific guidelines for refunds and cancellations.

 

1. Non-Refundable Deposits

• All custom cake orders require a non-refundable deposit of [50%] at the time of booking.

• This deposit secures your event date and covers costs associated with planning, preparation, and ingredients.

 

2. Cancellations

• Orders cancelled 7 or more days before the scheduled pickup/delivery date are eligible for a partial refund (excluding the deposit).

• Orders cancelled less than 7 days before the event are non-refundable, as preparation and ingredient sourcing may already be underway.

• No-shows or same-day cancellations will not be refunded under any circumstances.

 

3. Order Changes

• Minor changes (e.g., flavor or color) can be requested up to 5 days before the event date.

• Major changes or rescheduling may result in additional charges or may not be accommodated, depending on availability.

 

4. Product Satisfaction

• Due to the subjective nature of taste, no refunds will be given for products that meet the agreed-upon design, flavor, and description.

• If you are dissatisfied with your order for a legitimate reason (e.g., incorrect flavor or structural damage on arrival), please contact us within 24 hours of pickup or delivery. We may offer a partial refund, store credit, or replacement, depending on the situation.

 

5. Pickup & Handling

• Tana’s Cakery is not responsible for any damage to the product after it has been picked up or successfully delivered.

• Cakes must be stored in a cool, stable environment and transported with care.

 

6. Refund Processing

• Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.

 

Contact for Refund Requests:

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If you believe you are eligible for a refund, please contact us with the following details:

• Full name

• Order date and description

• Reason for refund request

• Photographs (if applicable)

📧 Email: [your email]
📞 Phone: [your phone number]
📍 Address: [your shop address or pickup point]

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