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Refund Policy

A legal disclaimer

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At Tana’s Cakery, customer satisfaction is very important to us. However, due to the custom and perishable nature of our products, we have specific guidelines for refunds and cancellations.

 
1. Non-Refundable Deposits

  • All custom cake orders require a non-refundable deposit of [50%] at the time of booking.

  • This deposit secures your event date and covers costs associated with planning, preparation, and ingredients.

 
2. Cancellations

  • Orders cancelled 7 or more days before the scheduled pickup/delivery date are eligible for a partial refund (excluding the deposit).

  • Orders cancelled less than 7 days before the event are non-refundable, as preparation and ingredient sourcing may already be underway.

  • No-shows or same-day cancellations will not be refunded under any circumstances.

 
3. Order Changes

  • Minor changes (e.g., flavor or color) can be requested up to 5 days before the event date.

  • Major changes or rescheduling may result in additional charges or may not be accommodated, depending on availability.

 
4. Product Satisfaction

  • Due to the subjective nature of taste, no refunds will be given for products that meet the agreed-upon design, flavor, and description.

  • If you are dissatisfied with your order for a legitimate reason (e.g., incorrect flavor or structural damage on arrival), please contact us within 24 hours of pickup or delivery. We may offer a partial refund, store credit, or replacement, depending on the situation.

 
5. Pickup & Handling

  • Tana’s Cakery is not responsible for any damage to the product after it has been picked up or successfully delivered.

  • Cakes must be stored in a cool, stable environment and transported with care.

 
6. Refund Processing

  • Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.

 

Contact for Refund Requests:

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If you believe you are eligible for a refund, please contact us with the following details:

  • Full name

  • Order date and description

  • Reason for refund request

  • Photographs (if applicable)

📧 Email: [your email]
📞 Phone: [your phone number]
📍 Address: [your shop address or pickup point]

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